New Delhi. Different members of Verma family, living in different cities of India, came together this morning to successfully book a Tatkal ticket through the IRCTC website. This rare feat was achieved thanks to seamless planning by Vivek Verma, the eldest son of the family, who made sure that slow website loading, session expiry messages, and communication failure results didn’t hamper their mother’s travel plans.
“I called up my brother working in Bangalore and my father called up our sister in Mumbai and we all logged into our IRCTC accounts this morning,” Vivek, 34, a manager working with an MNC in Delhi, explained the strategy he had worked out to book the ticket for his mother, who wanted to spend summers in Bangalore.
Vivek informed how they had logged into the IRCTC website at 7.45 AM itself as the homepage doesn’t load after 8.00 AM – time when the Tatkal booking starts.
“I had delegated responsibilities to everyone,” Vivek, also an MBA by education, came up with details of the strategy, “Abhishek, my younger brother, was given task of regularly checking reservation status in three selected trains, which were respectively allotted to me, my dad, and Shailja, my sister, for booking an AC-III ticket.”
Vivek pointed out that the reservation status moved very fast with the Tatkal booking window being opened, and one might get a wait-listed ticket after transaction confirmation, even if the status was ‘available’ to start with.
“We were all on a conference call and Abhishek would feed us with live status in every train, while rest of us tried to book tickets,” Vivek recalled, “Dad couldn’t get beyond the form filling stage as his session expired earlier than the time he took to fill Mom’s full name and age, while I and Shailja moved to the payment stage after multiple attempts.”
After three transaction failures between the two, Vivek could finally book a ticket and got an RAC1 ticket, while Shailja was asked not to go ahead with payment by Abhishek as the reservation status had already moved to wait-list when she reached the payment stage after toiling for half an hour.
“Phew! Finally we did it!” Vivek punched his hand in the air, “We felt so good as a family; helping each other in such crucial times such as booking a Tatkal ticket.”
Although this is first reported incident of family members joining hands, experts believe that IRCTC has been playing a pivotal role in bringing families together – a hitherto unappreciated and unacknowledged act of corporate social responsibility by Indian Railways.
“Yes, we talked about family matters and caught up on days spent together while we waited for Tatkal booking to start, and when there was nothing to do during communication and payment failures,” Vivek acknowledged the role of IRCTC in the family reunion.
“They should seriously introduce social networking and group chatting feature for users so that people can pass time on the website while waiting for server to respond,” Vivek agreed with a query and suggestion by the Faking News reporter.